Refund policy

Returns, refunds and cancellations

Updated 14 October 2026. Your seller is Ross Rox. Contact admin@rossrox.com about an order, cancellation, return or problem.

Changing your mind

For ordinary physical goods bought online, you may cancel before delivery or tell us within 14 days after receiving your order. For one order delivered in separate parts, the period starts after the last item arrives. You then have 14 days from notifying us to send the goods back. You do not need to give a reason.

Our standard designs in the offered sizes and colours are covered by this policy even when printed or embroidered after ordering. Making an item to order does not, by itself, make it personalised.

Email your order number and the items you are returning so we can help with instructions. You can also send a clear cancellation statement by post. Prior approval or use of a special form is not a condition of your cancellation right.

Return address and postage

Ross Rox
Apartment 21, Basilica
2 King Charles Street
Leeds
LS1 6LZ
United Kingdom

Please do not send returns directly to a production supplier without agreed instructions. You pay the direct return-postage cost for a change-of-mind return. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Keep proof of posting.

Refunds

For a cancelled physical-goods order, we refund the amount due within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. We use the original payment method unless you agree otherwise, without a refund fee. For cancellation of the whole order, we also refund the standard outbound delivery cost; an upgrade above the least expensive standard option is not refundable.

You may inspect goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Original packaging is helpful, but absence of packaging alone does not remove your rights.

Faulty or incorrect goods

Contact us promptly with your order details. Photographs can help us resolve damage or a printing issue, but do not replace your statutory rights. We will arrange the appropriate remedy and return instructions. A supplier's narrower dispute policy does not reduce your rights against Ross Rox.

Personalised and digital products

A change-of-mind exception may apply to goods genuinely made to your individual specifications or clearly personalised, where explained before purchase. Rights concerning faulty or misdescribed goods still apply. No digital download is currently offered for sale; any future digital product will explain its cancellation terms and obtain any required consent before immediate delivery.

Optional cancellation statement

To Ross Rox at the address or email above: I give notice that I cancel my contract for [goods]. Ordered on [date] / received on [date]. Customer name and address: [details]. Order number: [if known]. Date: [date]. Signature: [only if sent on paper].